X-pert Soft Skills - Negotiation Skills​

$35.00 (ex. VAT):
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Negotiation Skills Version 1.0

PAY IN ZAR R500-00 (including VAT) 

COURSE DURATION: 1 hour 30 minutes 

Although people often think of boardrooms, suits, and million dollar deals when they hear the word “negotiation,” the truth is that we negotiate all the time.

For example, have you ever:
•    Decided where to eat with a group of friends?
•    Decided on chore assignments with your family?
•    Asked your boss for a raise?

These are all situations that involve negotiating! This course will give you an understanding of the phases of negotiation, tools to use during a negotiation, and ways to build win-win solutions for all those involved.


  • Preface  
  • Understanding Negotiation 
  • Getting Prepared  
  • Laying the Groundwork  
  • Phase One — Exchanging Information  
  • Phase Two — Bargaining   
  • About Mutual Gain   
  • Phase Three — Closing   
  • Dealing with Difficult Issues  
  • Negotiating Outside the Boardroom   
  • Negotiating on Behalf of Someone Else  
  • 5 credits towards the DQS XPERT Career Development Diploma (110 credits)

  • Downloadable DQS XPERT certificate, with a certificate number that can be verified on the portal.

  • Registration on the eLearning Portal is valid for 1 year with access to live updates, subject matter experts/instructors

  • Includes animated case studies 

To learn more about registration on the portal, watch this YouTube introduction video

Contact us at elearning@dqs.co.za for more information. 

Negotiation Skills Version 1.0