X-pert Soft Skills - Telephone Etiquette​

$35.00 (ex. VAT):
Contact us

Telephone Etiquette Version 1.0

PAY IN ZAR R500-00 (including VAT) 

COURSE DURATION: 1 hour 30 minutes 

In this growing electronic age, we often forget how important it can be to have simple telephone etiquette. Outside the realm of texting and emails, many people still use the telephone as a primary source of communication. Knowing the proper etiquette and procedures for speaking with someone on the telephone can show a great deal of professionalism as well as social knowledge.


  •     Preface    
  •     Aspects of Phone Etiquette    
  •     Using Proper Phone Language    
  •     Eliminate Phone Distractions    
  •     Inbound Calls    
  •     Outbound Calls    
  •     Handling Rude or Angry Callers    
  •     Handling Interoffice Calls    
  •     Handling Voicemail Messages    
  •     Methods of Training Employees    
  •     Correcting Poor Telephone Etiquette    
  • 5 credits towards the DQS XPERT Sales and Marketing Diploma (110 credits)

  • Downloadable DQS XPERT certificate, with a certificate number that can be verified on the portal.

  • Registration on the eLearning Portal is valid for 1 year with access to live updates, subject matter experts/instructors

  • Includes animated case studies 

To learn more about registration on the portal, watch this YouTube introduction video

Contact us at elearning@dqs.co.za for more information. 

Telephone Etiquette Version 1.0