X-pert Soft Skills - Facilitation Skills​

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Facilitation Skills Version 1.0

PAY IN ZAR R500-00 (including VAT) 

COURSE DURATION: 1 hour 30 minutes 

Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making, facilitation can make any organization make better decisions. This book will give you an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. 


  •  Preface    
  • Understanding Facilitation   
  • Process vs. Content    
  • Laying the Groundwork    
  • Tuckman and Jensen’s Model of Team Development    
  • Building Consensus    
  • Reaching a Decision Point   
  • Dealing with Difficult People    
  • Addressing Group Dysfunction    
  • About Intervention    
  • Intervention Techniques    
  • 5 credits towards the DQS XPERT Supervisors and Managers Diploma (110 credits)

  • Downloadable DQS XPERT certificate, with a certificate number that can be verified on the portal.

  • Registration on the eLearning Portal is valid for 1 year with access to live updates, subject matter experts/instructors

  • Includes animated case studies 

To learn more about registration on the portal, watch this YouTube introduction video

Contact us at elearning@dqs.co.za for more information.

Facilitation Skills Version 1.0