X-pert Soft Skills - Business Etiquette​

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Business Etiquette Version 1.0

PAY IN ZAR R500-00 (including VAT) 

COURSE DURATION: 1 hour 30 minutes 

Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors. When you’re well-mannered and considerate in dealing with others, you create engaging, productive, and long term business relationships. As such, it is important to learn, not just the technical side of a business, but how to conduct one’s self in the company of others. 
This is where business etiquette comes in. This book will introduce you to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations. 


  • Preface   
  • Understanding Etiquette    
  • Networking for Success    
  • The Meet and Greet    
  • Dining in Style   
  • Eating Out    
  • Business Email Etiquette    
  • Phone Etiquette    
  • The Written Letter    
  • Dressing for Success    
  • International Etiquette  
  • 5 credits towards the DQS XPERT Workplace Essentials Diploma (110 credits)

  • Downloadable DQS XPERT certificate, with a certificate number that can be verified on the portal.

  • Registration on the eLearning Portal is valid for 1 year with access to live updates, subject matter experts/instructors

  • Includes animated case studies 

To learn more about registration on the portal, watch this YouTube introduction video

Contact us at elearning@dqs.co.za for more information. 

Business Etiquette Version 1.0