X-pert Soft Skills - Change Management​

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Change Management Version 1.0

PAY IN ZAR R500-00 (including VAT) 

COURSE DURATION: 1 hour 30 minutes 

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. This book will give any leader tools to implement changes more smoothly and to have those changes better accepted. This book will also give you an understanding of how change is implemented and some tools for managing reactions to change.


  • Preface    
  • Preparing for Change   
  • Identifying the WIFM    
  • Understanding Change    
  • Leading and Managing the Change    
  • Gaining Support    
  • Making it All Worthwhile    
  • Using Appreciative Inquiry    
  • Bringing People to Your Side    
  • Building Resiliency    
  • Building Flexibility    
  • 5 credits towards the DQS XPERT Workplace Essentials Diploma (110 credits)

  • Downloadable DQS XPERT certificate, with a certificate number that can be verified on the portal.

  • Registration on the eLearning Portal is valid for 1 year with access to live updates, subject matter experts/instructors

  • Includes animated case studies 

To learn more about registration on the portal, watch this YouTube introduction video

Contact us at elearning@dqs.co.za for more information. 

Change Management Version 1.0