X-pert Soft Skills - Customer Service​

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Customer Service Version 1.0

PAY IN ZAR R500-00 (including VAT) 

COURSE DURATION: 1 hour 30 minutes 

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
This book will look at all types of customers and how we can serve them better and improve ourselves in the process.


  • Preface    
  • Who We Are and What We Do    
  • Establishing Your Attitude    
  • Identifying and Addressing Customer Needs    
  • Generating Return Business   
  • In-Person Customer Service    
  • Giving Customer Service over the Phone    
  • Providing Electronic Customer Service    
  • Recovering Difficult Customers    
  • Understanding When to Escalate    
  • Ten Things You Can Do to WOW Customers Every Time    
  • 5 credits towards the DQS XPERT Workplace Essentials Diploma (110 credits)

  • Downloadable DQS XPERT certificate, with a certificate number that can be verified on the portal.

  • Registration on the eLearning Portal is valid for 1 year with access to live updates, subject matter experts/instructors

  • Includes animated case studies 

To learn more about registration on the portal, watch this YouTube introduction video

Contact us at elearning@dqs.co.za for more information. 

Customer Service Version 1.0