X-pert Soft Skills - Customer Service​

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Customer Service Version 1.0


PAY IN ZAR R500-00 (including VAT) 

COURSE DURATION: 1 hour 30 minutes 

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
This book will look at all types of customers and how we can serve them better and improve ourselves in the process.

COURSE CONTENT:  

  • Preface    
  • Who We Are and What We Do    
  • Establishing Your Attitude    
  • Identifying and Addressing Customer Needs    
  • Generating Return Business   
  • In-Person Customer Service    
  • Giving Customer Service over the Phone    
  • Providing Electronic Customer Service    
  • Recovering Difficult Customers    
  • Understanding When to Escalate    
  • Ten Things You Can Do to WOW Customers Every Time    
 
BENEFITS
 
  • 5 credits towards the DQS XPERT Workplace Essentials Diploma (110 credits)

  • Downloadable DQS XPERT certificate, with a certificate number that can be verified on the portal.

  • Registration on the eLearning Portal is valid for 1 year with access to live updates, subject matter experts/instructors

  • Includes animated case studies 

To learn more about registration on the portal, watch this YouTube introduction video

Contact us at elearning@dqs.co.za for more information. 

Customer Service Version 1.0