X-pert Soft Skills - Customer Support​

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Customer Support Version 1.0


PAY IN ZAR R500-00 (including VAT) 

COURSE DURATION: 1 hour 30 minutes 

Technology is always changing – and always improving.  Once customer support was only offered by calling a 1-800 number and talking to someone over a line.  But these days, customer support can be done over a variety of methods, including text messages and webchats.  Your customers are always changing and so is the technology they use, so make sure you’re keeping up with both!

COURSE CONTENT:  

  • Preface    
  • What Is Customer Service?    
  • Challenges    
  • Email    
  • SMS    
  • Webchat    
  • Multi-Channel Apps    
  • Support Ticket Apps    
  • Documentation    
  • Feedback    
  • Be Proactive    
BENEFITS
 
  • 5 credits towards the DQS XPERT Workplace Essentials Diploma (110 credits)

  • Downloadable DQS XPERT certificate, with a certificate number that can be verified on the portal.

  • Registration on the eLearning Portal is valid for 1 year with access to live updates, subject matter experts/instructors

  • Includes animated case studies 

To learn more about registration on the portal, watch this YouTube introduction video

Contact us at elearning@dqs.co.za for more information. 

Customer Support Version 1.0